Private clientsFamily offices and advisers
What we build for you stays private.
Private owners, family offices and their advisers work with us in confidence. We will sign an NDA on request, before the first visit if you wish.
i In confidence
Some of our work will never be seen.
Many of our clients never appear anywhere.
Their homes are not on our website. They are not on our social media, and nobody hears their names from us.
That is not a special arrangement. It is how we work for anyone who asks.
Tell us how private the project needs to be. We work to it, from the first call to the last day.
ii What we commit to
Ten things you can hold us to.
An NDA, if you want one.
We sign yours, or send ours. Before the first visit if you wish, or before we talk at all.
Never on social media.
We never share images of your home on social media. Nothing is photographed for our website without your written consent.
Nick Jeffries leads it.
Our founder leads every private client project himself, from first visit to handover.
Never discussed outside NU.
Your project is not talked about outside the company. Not with other clients, not at events, not in passing.
Names and addresses, never disclosed.
Not in our marketing, not in a case study, and not in passing. Only ever with your written permission.
One named point of contact.
One project manager runs your project. They answer to you, or to whoever you name.
Everyone on site signs too.
Every tradesperson signs an NDA before they set foot in the house.
Unmarked vans.
Nothing parked outside your home carries our name.
No signage.
No boards on the hoarding, no names on the scaffold. The street never learns who is building.
Your people can brief us.
Your family office, house manager, security team or buying agent can brief us. We work through whoever you name.
The homes we are proudest of are often the quietest. That was the brief.
The street sees the front door. Nobody sees the rest.
From the pavement. That is as close as anyone gets.
Chelsea · a street view, photograph
We name the area, never the street or the house. Inside, only what the owner has agreed we can show.
iii How it works
Four steps, the same every time.
- 1Before we talk
An NDA
Send yours, or ask for ours. It is signed before anything else happens.
- 2At your time
A private site visit
We visit at a time that suits you, your household or your adviser.
- 3Typically within seven days
A budget estimate
A budget range from our own quantity surveyor, for the work the property needs.
- 4When you are ready
One contract
Design, cost and construction under one contract, with one named point of contact.
iv After the keys
Your home, looked after. Whichever home you are in.
A concierge for the house.
NU Aftercare keeps the house running after handover. Heating, cooling, water, power and controls, serviced and logged.
Planned, so nothing is a surprise.
A site and technical review first. Then a yearly plan of visits, agreed with you, so the warranties stay valid.
A line that answers, day and night.
A 24/7 line for anything urgent. Your service agreement sets the response time.See NU Aftercare
We hold the keys.
We can hold keys to the house. We let ourselves in while you are away.
Arranged around your household.
We work with your house manager, your staff or your managing agent. The same discretion applies, every visit.
Homes we did not build, too.
Another house in London? We can look after it as well.
What advisers ask first.
Will you sign our NDA?
Yes, on request.
Send yours with your first message, or ask for ours. It can be signed before the first visit, or before we talk at all.
Can you work through our family office or agent?
Yes. Family office staff, buying agents and advisers can brief us for the owner.
Tell us who we should deal with, and we deal with them.
Will our home appear on your website or social media?
Never on social media.
We never share images of your home on social media. Nothing goes on our website without your written consent. We do not discuss your project outside the company. Many of our clients never appear anywhere.
Who looks after the house once it is finished?
We do, if you want us to.
NU Aftercare services the systems and handles repairs, around your household team. It covers homes we did not build as well.
Will you tell anyone who you work for?
No. Client names and addresses are never disclosed without written permission.
In confidenceTwo minutes
Tell us, in confidence.
A name and one way to reply are enough. Tick the box, and the NDA comes before the conversation.