The first winter finds what handover missed.
A finished home looks perfect on handover day. Its first year tells the truth. NU Aftercare looks after the systems, including homes we did not build.
i A year in a finished home
Twelve months, and what each one asks of the systems.
One year, told as it often runs. Every home differs. What yours needs is agreed after a site and technical review.
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Handover
The house is finished. Nobody has lived in it yet.
The owner gets the commissioning records, a room by room demonstration and training. The pack holds the certificates, warranties, care instructions and service contacts.
NU AftercareThe pack, the certificates and the equipment schedules, read against what is installed.
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Month one
People move in, and the settings stop fitting.
Heating and controls often need adjusting once a household settles in. A setting chosen for an empty house rarely suits a lived in one.
NU AftercareHeating and controls set to how the house is really used.
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Month three
A defect and a service are not the same thing.
Defects belong to the builder, under the contract. Routine servicing, consumables and care usually sit outside it. Product warranties carry their own conditions.
NU AftercareEach fault sent down the right route, the contract or the maintenance plan.
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The first winter
The first winter finds what handover missed.
Heating, hot water and controls work hardest now. Each season shows something the last one did not.
NU AftercareA seasonal review of heating, hot water and controls.
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Servicing due
A warranty can end in a plant room.
Some warranties need specified servicing and records. Pumps, plant and waterproofing are the usual ones. Cover is not unconditional.
NU AftercarePlanned servicing, logged, so the warranty conditions are kept.
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The first summer
The cheapest unit can be the dearest to keep.
Filters, servicing, consumables and access all add up. The cheapest equipment choice at the start can bring the heaviest upkeep later.
NU AftercareCooling and ventilation serviced before the heat arrives.
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One year on
The records tell the next owner what was done.
Permissions, installation records, warranties, drawings and servicing, kept together. A well organised record makes later enquiries easier.
NU AftercareOne record of the year, servicing, certificates and changes.
Handover is the start of a building’s life. Not the end of anyone’s job.
ii NU Aftercare
Planned maintenance, and a team that answers.
Planned maintenance, MEP servicing, reactive repairs and compliance checks, for high end homes. For owners, family offices and managing agents.
First
A site and technical review.
We review the installed systems and the equipment schedules. We agree the servicing needs and the response level you require.
Then
A structured annual package.
The planned maintenance schedule and how often we visit. Reactive call outs and emergency arrangements. The annual value and the exclusions.
Around you
Arranged around the building.
Structured around the owner, the managing agent or the household team. A priority response option is available for urgent issues.
- 1NU MEP
Read what the team covers
The six systems, the three rules and NU Aftercare, on one page.
- 2Request it
Request a building visit
One way to reach you. We arrange the site and technical review.
- 3The health check
One home, checked first
An MEP health check on a single home, run by Wayne Hockham’s team.
Request a building visit.
One way to reach you. We call to arrange the site and technical review.
The aftercare team has it.
We call to arrange the site and technical review. Send drawings, O&M manuals and equipment schedules ahead of the visit if you can.